Q1:   What is data recovery?

Q2:   What is the turnaround time for a recovery job?

Q3:   What is your policy on confidentiality?

Q4:   If I have removed the partition or reinstall new partition, can you recover?

Q5:   If the hard drive or media has been physically damaged, can you recover?

Q6:   If PC recognizes hard disk ID something else (Maxtor Athena, Ares C64K...master disk failure   etc), can you recover?

Q7:   If my hard drive is making noises, can you recover?

Q8:  I turn on my computer and all I see on the screen is " Boot failure please insert boot disk ", can you recover?

Q9:   I understand for serious internal hard disk problem, an appropriate of recovery environment like "Clean room" and facilities
           is a must, do you equip things like that?

Q10: Why the quoted recovery charges is flat over a recovery job, and not by MB (selected file or folder)?

Q11: Why the recovery charges can't be quoted in exact without go through your evaluation?




Q1: What is data recovery?
A1: Data Recovery is a broad term that relates to the many ways to extract data from a damaged or inaccessible magnetic & optical  medium. Technology may varies by company.

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Q2: What is the turnaround time for a recovery job?
A2: From the point media submitted to us, an average turnaround time of 2 days may required (48 hours) and the total turnaround times shall vary and depend on many factors as below:

    Degree of corruption of data in either logical or physical, however, new lead time shall be informed within 24 hours after the root causes identified.

    How urgent the customer need to receive the data (after positive evaluation results obtained). Such cases, generally, an additional fee of 20%~30% shall be incurred).

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Q3: What is your policy in confidentiality?
A3: First of all, there will be Non-Disclosure Agreement signed upon recovery of data. Besides, we ensure a highly secured recovery environment (tools and personnel in-charge) in which your recovered data and information is kept private. On top of that, data is to be protected against unauthorized disclosure with utilizing the highly secured password protected server, in which our own confidential information is stored.

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Q4: If I have removed the partition or reinstall new partition, can you recover?
A4: Yes. if there is no new operating system or data written on it, the chance is good.

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Q5: If I have physically damaged the hard drive or media, can you recover?
A5: Yes. It's depends on degree of damage and part of damages, certain damages may harm "on it own self" and can be fixed quite straight forward, but certain cases can derive some other problem, specially electrical issue like power surge, for example.

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Q6: If PC recognizes hard disk ID something else (Maxtor Athena, Ares C64K...Primary master disk failure etc), can you recover?
A6: Yes. It depends on each hard disk brand and model or type of hard disk crash. Typical Maxtor wrong recognition by BIOS will stand a good chance of recovery as it is one of our favorite.

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Q7: If my hard drive is making noises, can you recover?
A7: Yes, please shut your computer down immediately and send in your Hard Drive. Your hard drive may experiencing building up bad sector or mechanically error in actuator which need to be re-aligned. Certain case may cause by slider malfunction (if there is case of knocking).

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Q8: I turn on my computer and all I see on the screen is " Boot failure please insert boot disk ", can you recover?
A8: Yes, please turn off  the computer immediately and send in your Hard Drive.

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Q9: I understand for serious internal hard disk problem, an appropriate of recovery environment like "Clean room" and facilities is a must, do you equip things like that?
A9: Certainly. At MDR, these fundamental equipment are important with no doubts, but not the most... Over years of research and development, innovatively, MDR equips with numbers of proprietary  tools, diagnosis methodologies and documented past recovery cases. In short, creative problem solving skill become the   secret of each successful recovery job.

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Q10:  Why the quoted recovery charges is flat over a recovery job, and not by MB (selected file or folder)?
A10: For any magnetic disc/platter based storage type (such as IDE/ SATA/ SCSI 3.5", 2.5", 1.8") or generally named as "hard disk", the way of storing a single file in what ever size, is "randomly" throughout the platter, and NOT in "sequential". Therefore, the effort of retrieving even a few MB of file, may require the recovery process to go through the entire disc in order extract them in full copy.
Specially in the case of physical crash of platter, the charges based on MB can be totally unreasonable.

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Q11:  Why the recovery charges can't be quoted in exact without go through your evaluation?
A11: For example, a hard drive with "ticking noise", the root cause of damage could be typically head malfunction, or circuitry problem; and yet these root causes of defect could derive more variable such as degree of damages on platter (in the case of collision took place), therefore, without physically approach the hard drive in clean room, there is no way to quote the fee in exact.
However, at most cases, by going through several standard questionnaires during inquiry stage, we should able to quotes customer with reasonably narrow range of price even before evaluation.

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